This privacy policy explains how CycleCare handles personal data in connection with website use, service inquiries, bicycle intake, repairs, and related workshop administration.
We may process contact details, bicycle and service information, booking details, intake notes, inspection findings, quote and approval records, payment-related records, and communications. Where relevant, we also process technical data from website use, such as device and browser information, log data, and cookie-related identifiers.
Most data comes from forms, calls, emails, drop-in visits, and service discussions. We may also receive information when a bicycle is brought in for inspection or repair, and we may generate internal notes during assessment, work approval, quality checks, and collection.
Cookies may be session-based or persistent. They may support essential site functions, remember limited preferences, and help us understand how the site is used so that we can maintain and improve it.
You can manage cookies through your browser or device settings and, where available, through any cookie controls shown on the site. Some site functions may not work properly if certain cookies are disabled.
We use personal data to respond to inquiries, schedule and manage bookings, assess bicycles, prepare quotes, carry out repairs and adjustments, record approvals, communicate service progress, arrange collection, process payments, maintain business records, operate the website, and meet legal obligations.
We may share data with payment processors, communication tools, website and hosting providers, accounting support, and other operational partners that help us run the workshop. These parties may process data on our instructions and are expected to use it only for the agreed purpose.
We may share personal data with authorities, courts, or other public bodies when required by law, regulation, or a lawful request. We may also disclose information to protect our rights, prevent fraud, or respond to a safety or security issue.
Subject to applicable law, you may ask for access to your data, request correction of inaccurate information, object to certain processing, or ask for deletion where retention is no longer required. Some requests may be limited by recordkeeping, safety, or legal obligations.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for additional information to confirm identity and to process the request securely.
We retain personal data for the period needed to handle the inquiry, complete the service, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, it is deleted or anonymized in a practical manner.
If we make material changes, we will update the policy text on the website and may use reasonable additional notice where appropriate. The date of the latest revision should be checked before relying on the policy.
